Frequently Asked Questions (FAQs)
Welcome to the Pokebound FAQ page! We’ve compiled answers to the most common questions we receive. If your question isn’t answered here, don’t hesitate to contact us at [email protected].
General Questions
Q: What is Pokebound?
A: Pokebound is a store dedicated to Pokémon Trading Card Game (TCG) enthusiasts. We specialize in selling boosters, rare cards, and collectibles to help you build your dream collection.
Q: Do you sell only Pokémon TCG products?
A: While Pokémon is our primary focus, we also carry collectibles, TCG accessories, related merchandise and now Magic: The Gathering products. Check back often for updates to our inventory!
Q: Are your products officially licensed?
A: Yes, all products we sell, except for PROXY CARDS, are officially licensed and sourced from trusted distributors.
Q: Can I sign up for updates and offers?
A: Absolutely! Join our Trainer’s Club to receive exclusive deals, restock alerts, and updates on new releases.
Orders & Shipping
Q: How long does it take to process an order?
A: Orders are typically processed within 1–2 business days.
Q: Do you offer free shipping?
A: Yes, we occasionally offer free shipping promotions. Sign up for our Trainer’s Club to stay informed. We offer Free Shipping on all orders $50 and above. This is subject to change.
Q: My package hasn’t arrived. What should I do?
A: If your package is delayed, check the tracking number provided in your confirmation email. If you still have issues, contact us at [email protected].
Q: Do you ship to P.O. Boxes or APO/FPO addresses?
A: Yes, we ship to P.O. Boxes and APO/FPO addresses.
Returns & Refunds
Q: What items are eligible for returns?
A: Unopened, unused items in their original condition are eligible for returns within 30 days of purchase.
Q: How do I start a return?
A: Contact us at [email protected] with your order number and reason for return. We’ll provide you with instructions.
Q: Are there any items that cannot be returned?
A: Opened TCG items, individual cards, and clearance items are non-returnable unless defective.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping.
Q: How long does it take to receive my refund?
A: Refunds are processed within 5–7 business days after we receive your return.
Products
Q: Are the cards in booster packs random?
A: Yes, all booster packs are sealed and contain randomly assorted cards, including at least one guaranteed holo card.
Q: Do you sell graded cards?
A: We stock graded cards from PSA, Beckett, or CGC. Check our Graded Cards section for availability.
Q: Do you sell singles or specific cards?
A: Yes, we offer individual cards for purchase. Browse our Single Cards section for available options.
Q: Do you sell card sleeves, binders, or other accessories?
A: Yes, we stock a variety of TCG accessories to protect and organize your collection.
Payments & Discounts
Q: What payment methods do you accept?
A: We accept all major credit cards and PayPal. We are working to integrate crypto payments.
Q: Are there discounts for bulk purchases?
A: Yes, we offer bulk discounts on certain products. Contact us at [email protected] for details.
Q: Can I use multiple promo codes?
A: Unfortunately, only one promo code can be applied per order.
Q: Do you price match?
A: We do not offer price matching at this time.
Account & Support
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders, save your information, and enjoy a faster checkout process.
Q: I forgot my account password. What should I do?
A: Click on the “Forgot Password” link on the login page, and follow the instructions to reset your password.
Q: How can I contact customer support?
A: You can reach us by email at [email protected].
Miscellaneous
Q: Do you buy cards from customers?
A: Currently, we don’t buy cards directly, but we’re exploring trade-in programs for the future.
Q: Can I sell or trade my collection to Pokebound?
A: Please email us at [email protected].
Q: How do I stay updated on new products and promotions?
A: Join our Trainer’s Club or follow us on social media for updates, exclusive deals, and announcements.
Q: Do you sponsor tournaments or events?
A: We’re open to sponsoring Pokémon-related events. If you’re hosting one, email us at [email protected].
Still have questions? Don’t hesitate to contact us at [email protected]. We’re here to help!